Why Online Research Panels Lack Socioeconomic Representation

2 min readAug 21, 2023

Online research panels in Latin America often underrepresent lower socioeconomic groups, despite being a larger proportion of the population. Individuals with higher incomes, on the other hand, are often overrepresented compared to those with lower incomes. This mismatch can lead to potential challenges, but market researchers can mitigate these risks by carefully considering the composition of their panels and taking steps to ensure that they are getting accurate and reliable data.

Factors Impairing Socioeconomic Representation

Many variables factor into disparities in online research panels. Chief among them in Latin America is the fact that individuals from lower socioeconomic backgrounds might not engage as actively in market research surveys for several reasons:

  • Limited Internet Access: Online surveys are a common method for data collection in market research, but people from lower socioeconomic backgrounds might have limited or no internet access at home. This hinders their participation in online surveys.
  • High Internet Costs: Internet services are not always affordable and are often bought as individual packages through telecom companies, with limited data. Shared household internet is a rarity, making it challenging for all family members to have access.
  • Time Constraints: Individuals with limited resources often juggle long work hours and multiple responsibilities, leaving little free time. Participating in surveys might not be a priority when they are busy with work and family care.
  • Lack of Incentives: Some surveys offer economic incentives or gifts as rewards for participation. Individuals from lower socioeconomic backgrounds might perceive these incentives as insufficient to justify the required time and economic effort.
  • Lack of Trust: Certain individuals may distrust surveys and be skeptical about providing personal or financial information online. This distrust might be more pronounced in those less familiar with technology and the online environment.
  • Lack of Identification: Survey questions might be phrased in a manner unrelated to the experiences and concerns of those from lower socioeconomic backgrounds. Consequently, they might not feel represented so they have no interest in participating.
  • Cultural and Linguistic Barriers: Surveys might be designed in a language inaccessible to all, and cultural differences can influence question interpretation.

Improving Representation in Online Research Panels

To encourage participation from people with lower socioeconomic backgrounds in market research surveys, it is essential to consider and address the potential barriers they face. This can be achieved by offering relevant incentives, employing diverse data collection methods, and designing inclusive and culturally sensitive surveys. Taking these measures will, over time, improve socioeconomic representation in Latin American online research panels.

For more insights on motivating panelists and adapting questionnaire language, check out the ThinkNow blog.




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